Compensation

Joxnnex · ‎13-02-2026

they cut us off on the 12th January, it’s been nearly a month since we have had no internet connection. They keep telling us we will receive compensation. I got a call they then changed their mind and then decided to say they wasn’t gonna call me back till the 16th February, keep getting told different things and keep dragging it on now changed the date again till the end of February I will take this further if this doesn’t get sorted out.

XRaySpeX · ‎13-02-2026

Why were you cut off or is it that your BB just went down?

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Joxnnex · ‎13-02-2026

they cut us off on the 12th January, it’s been nearly a month since we have had no internet connection. They keep telling us we will receive compensation. I got a call they then changed their mind and then decided to say they wasn’t gonna call me back till the 16th February, keep getting told different things and keep dragging it on now changed the date again till the end of February I will take this further if this doesn’t get sorted out.

XRaySpeX · ‎13-02-2026

Why were you cut off or is it that your BB just went down?

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP