28-10-2025 07:00 PM
I was without broadband for over a week due to a faulty power cable. It took three attempts for a replacement to be sent out. I would like compensation for the 8 days I was without service.
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29-10-2025 09:24 AM
Hi @janeybee100
Just to add to @JimM11's advice, you can see more information about our autocompensation on our web page.
Chris S
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28-10-2025 08:18 PM
@janeybee100 You need to call EE CS for that!
