Community Activity

Not receiving OTP codes after moving to EE

Hi, I moved to EE about a week ago - I kept my old number from my old provider. The number transferred over a week ago however I am not receiving the OTP from my bank. I have spoken to EE but what they done didn't work, can you advise what I do next?

Billing

Hello. I was wondering if anyone could help me with something. I have recently been out of a job for a while and unable to pay for my phone bills. I have been given a final bill and that has been paid. I’m unsure whether or not my sim will start work...

Fibre to the house

When will fibre to the house be rolled out in my area? **** ***. Virgin Media are already here and my neighbours have it but what are EE doing about bringing the service to my door instead of this old copper which is woeful. I don't want to leave EE ...

MBW224 by Visitor
  • 158 Views
  • 5 replies
  • 1 Helpful

EE App Will Not Run a Speed Test

I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi c...

Will182 by Explorer
  • 2480 Views
  • 26 replies
  • 21 Helpful

Netflix Re-activation keeps wanting to give me basic

So I have discussed on other forums the world of pain i've been through since the Netflix Standard add-on went from being £3 extra a month to £7 a month.During this I lost the link between my EE and Netflix accounts, got charged by Netflix, had someo...

Netflix EE 1.jpg Netflix EE 2.jpg TheCorm_0-1749461349240.png
TheCorm by Established Contributor
  • 38 Views
  • 7 replies
  • 0 Helpful

Text charges

I keep getting charged when sending photos by text message. I only have 2GB as I'm on the house Wi-Fi most of the time, is this the reason I get charged?

1Steve7 by Explorer
  • 41 Views
  • 5 replies
  • 6 Helpful

No dpd text

I ordered an upgrade last night and dpd tried to deliver it to my wife today, but asked for a pin code, but I have not had an email or text saying they were delivering today or containing a pin code.Am I supposed to give them something else?

HarryT13 by Explorer
  • 2872 Views
  • 13 replies
  • 4 Helpful