Cant see any of by Broadband Account- At All!

[Croftuz]

Hi All,

Reading through topics, I can see lots of people with my issue also.

I have 3 Mobile Sims visible on my account, yet no details of by active broadband. 

150 have logged multiple issues, none with any resolution. I have no way of seeing any details of any bill. 

I have been on the phone for so long already, I'm regretting moving over from SKY- really disappointed!

On top of this, I'm getting way lower connection speeds than guaranteed, but I cant start to diagnose this yet as EE still dont have me as a customer!

Please help!

[JimM11]

@Croftuz Your only current option will be to contact EE CS, and while on with the agent have them run the diagnostic service.

You could also try the text option....

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

[Croftuz]

Hi Jim111,

The main issue is I cannot see any sign of my Broadband account existing, anywhere!

No Bill, or breakdown of the monthly payment. No sign that it exists at all.

Nobody on 150 can help me at all, multiple hours wasted.

I have already cancelled my TV package within the 14 days because of this. So EE have missed out there.

Absolutely poor. 

You bet the random amount of money will be taken via DD even though I have no information about what its for.