Cant remove device from smart hub

[Martstubbs74]

Hi all, I have been trying to delete a device/devices from my EE wifi but i cannot seem to do it. When i go on the smart hub page i am going to 'My Network' page and then the list of devices appear in a list. I have found the relevent device and clicked on 'Remove' and have pressed save. It still shows as connected and so i tried it with other devices on the list and when i click Remove it does nothing. Ive tried refreshing but that changes nothing.

[XRaySpeX · Accepted solution]

You can't Remove devices currently connected. These are indicated by being in Green.

Only unconnected devices indicated by being Greyed-out can be Removed. No Save is required; just a yes/no confirmation.

[Martstubbs74]

Thanks thats great. A little bit annoying that you cant remove connected devices as i was wanting to use it for 'parental controls'

[XRaySpeX]

You can use Access Control as parental controls to some extent.

[huggons]

For some reason my EE Smart Router (White FTTP) is not allowing me to even delete the greyed out disconnected devices. I confirm to remove any of the disconnected devices, refresh and they still show. Router reset and factory reset too. 

Firmware version: v0.05.02.02081-EE

Firmware updated: 19-Mar-2023

[huggons]

Just found out that the issue is with Google Chrome, as working ok in Edge, but not chrome. Have cleared data etc and reinstalled Chrome, but still the same issue. 

[Katie_B]

Thanks for coming back and letting us know @huggons. 

Katie

[lyralycan]

Having the same issue and this was the cause for me also. Chrome does not show the button to remove the devices but Edge does.

[XRaySpeX]

Also shows up with FireFox.

[tan27tan]

How do you remove the ones in grey please as i dont see an option for that.