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Cant connect router to my laptop

Iain-84
Investigator
Investigator

‎29-11-2023 06:08 PM - edited ‎29-11-2023 06:12 PM

Whenever I enter the password for my wifi I get a message either saying its incorrect or cant connect.

I had the same issue with the mobile until I scanned the QR code and so now it's ok, just need to connect the laptop. The Qr code showed the password I was putting in was correct but says its incorrect when I enter manually

 

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13 REPLIES 13
Neil_F
Valued Contributor
Valued Contributor
In response to Iain-84

‎01-12-2023 09:52 PM

I had problems connecting my laptop. Upgraded network card driver and ok now

 

Different problem as wasn't seeing router in list but might help

Iain-84
Investigator
Investigator
In response to Neil-O

‎04-12-2023 06:17 PM

Hi Neil,

Sorry for late reply. I have double checked the password and tried a number of times. I think I'm putting in the right one as it's now just saying I cant connect.

I'm not sure if I can change the password. I'm in a bed sit and the other tenants use it as well. Some of them had the same issue as me  but eventually worked for them after a few attempts. I'll speak to my landlord

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Iain-84
Investigator
Investigator
In response to Neil_F

‎04-12-2023 06:18 PM

I tried this but sadly didnt work. Thanks though.

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Neil-O
Former EE Employee
In response to Iain-84

‎05-12-2023 11:02 AM

Hi @Iain-84 Thanks for getting back to me, have you tried rebooting all your equipment including the the Hub and any extenders if you have any?

Neil

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