I suspect I am one of many but here goes hoping adding this entry may make someone in EE take notice.
I have been a EE mobile customer since May 24 when I switched from BT Mobile. This year I switched from BT Broadband to EE and my broadband was activated on 2 Jan 2025. Since then I have not been able to view my broadband account, bills, nor manage my wifi settings via the app. I have tried both via EE login on a Windows desktop and via EE Mobile App but neither show my broadband billing or settings. I can view my mobile account and bills but not my broadband. Today (26/2/25) I received notification my first broadband bill was ready (nearly 2 months since start). However, I am still not able to view my bill nor manage my broadband account from either a desktop pc or from my EE mobile app. I have had numerous (7-8) calls via 150 with EE guides who have said they have raised it with back office team and it should be fixed within days (anything from 24 hours to 2 weeks was quoted) but it never gets fixed. One even asked me to provide a secondary email so they can then merge accounts but that didn't work.
What a shambles! Why can't EE simply add my broadband account information and billing to my existing EE ID given the same email is used for both. Having worked in IT I suspect it's their back office systems which aren't joined up!
Did anyone actually get this problem fixed and knows how?
