Cannot join wifi from macbook Pro 2012

[RainCloud]

I had a BT Router for years and no issues connecting to my macbook Pro 2012. Either on Wifi or ethernet.
Just switched over to EE and with the new router, ethernet does not work and wifi does not connect. Just says an error with no reason. This is on Wifi 6  and wifi 5.

Any help please.

[XRaySpeX]

No one on this forum should expect answers immediately. You are free to answer at your convenience. It's what you post that matters, not when, & that alone should inform peeps of your info that they can consider.

I think @JimM11 is referring to the yellow Ethernet LAN ports on the back of the router but in another breath he is referring to the green Phone port.

[RainCloud]

Well he is also using CAPS and saying I am NOT aka SHOUTING giving the answer they want. When I HAVE not been home to CHECK if it works or NOT.

I called home and asked someone to change the wifi for me. Because I have NOT been HOME. They start using CAPS AND SHOUTING. Saying I HAVE NOT given the answer they are looking for. When I HAVE NOT been home to check.

Now if you think me using CAPS is wrong and I agree with you. No one said anything when JimM11 did it right!

[JimM11]

@RainCloud Let me be the first to say sorry for the shouting, your post with the response makes it look like you are there, so i apologise for my misreading of the situation. When you are ready and if i can help further please let me know. HTH 

[RainCloud]

Well seeing if I was in and have not checked, I ask how would I give a reply to something I have not checked?
Your question is "And you know that the router port is working or not?" You choose not to say what port or anything. Then demand I should give an answer to something I do not know. Seeing the port, could be the ethernet and that worked fine on the BT router. But then it is a router, it has LAN Ports vs WAN Port. I use the same LAN port as I did my PC with the same cable and that works. But when it comes to my laptop, nothing happens.

Also when I connect to wifi on my laptop, it says there is an error and asks for the pw for the wifi, repeats the error. Give it a few minutes and it reconnects on its own.

But then the EE wifi hotspot does not connect at all, to my laptop or my Iphone 12

[JimM11]

@RainCloud When you say EE wifi hotspot do you just mean the wifi broadcast at your home? What is the current wpa mode set for on the router. Two settings i would try first is the wpa mode that you found to work and then the wireless mode probably at default Wi-Fi 6 Performance to wifi 5 compatible, save as you change the option, may ask you to reset.

Is it just apple devices with the issues, they are really fussy, daughters iphone 8 is on WPA2-Personal and when i had my older sky router that was how the macbook pro same as you have, but grand daughter now has it. Easier to change with your PC as it is connected. Will get back to the ethernet if you can get those devices stable on wireless. 

[RainCloud]

When I am home the EE Wifi hotspot does not connect. But when I had BT it would connect no problem,
WPA is set to WPA-WPA 2, that is the only way my laptop would connect to the router (Non hotspot)
But with WPA-WPA 2, my iphone will not connect to it. Putting it to WPA 3 then my phone connects to it.

Wifi 5 no internet for hotspot
Wifi 6 no internet for hotspot
Wifi 5 or 6 with WPA 3, no internet for hotspot

Phone only connects to home wifi with WPA3.
I only have my Iphone and Macbook.

I tried a old ethernet cable on my macbook and that works ok. But the new one from BT does not work on my macbook.
As for EE hotspot, it connected to my macbook with no login, after asking for a login and not working.
But then does not work on my phone at all.

Never had any issues with BT for a decade, plug in and thats it.
EE all these issues.

[XRaySpeX]

What do you mean by "the EE WiFi hotspot"? Do you mean EE's BB router?

[JimM11]

@RainCloud Think i am getting you now, the new EE Router has stopped the hotspot feature that the previous older BT router had, It no longer supports the feature, and i think that is what you had previous. Do you know what the specific model of the older BT router was? The replacement router that was sent does appear to be the EE Smarthub+ Model SH31B and all off its OOB settings are looking like they are not good for your apple, WPA3 is fine for the phone, but not sure if the macbook pro is up there, will surf and try to find. 

[JimM11]

@XRaySpeX Think it's about the old way that older BT hubs transmitted the separate sid that any BT user could join? My impression.

[XRaySpeX]

@JimM11 : The public EE WiFi? SH+ don't broadcast an EE WiFi SSID.