Cancelling of Broadband order without any notice

[briantree]

I was advised that a new order would be raised by EE soon however I have been unable to obtain this and am having difficulty in managing to get an EE guide to deal with this.

Brian

[XRaySpeX]

@briantree : You may cancel your order at any time up to 14 days after installation.

[briantree]

It was EE who cancelled without warning and said it was due to their problem.

[XRaySpeX]

In which case EE hasn't accepted your order. No contract exists until the supplier accepts the customer's order.