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Cancelling broadband

Misssrymer
Explorer

‎25-10-2022 02:49 PM

I would like to cancel my broadband box with you please

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎25-10-2022 02:57 PM

To cancel your EE BB & Home Phone either:

  • If you no longer want any BB at your location, you phone EE on the Freephone no. in my sig. and give 14 days notice OR
  • If you want to migrate your BB to another ISP other than VM or if you're moving to FTTP, you apply to them directly & they'll take care of everything bar your final bill.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Misssrymer
Explorer
In response to XRaySpeX

‎25-10-2022 03:01 PM

I have tried to call EE to cancel and cab only get so far on the switchboard until it tells me to hangup or put the correct info in to continue!

Get Outlook for Android<>
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Misssrymer

‎25-10-2022 04:47 PM

Hi @Misssrymer,

Welcome to the EE Community. 🙂

Which information are you entering incorrectly?

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Misssrymer

‎25-10-2022 04:59 PM

Are you calling the Freephone no. (Option 3) in my sig. for BB enquiries?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful