Cancelled contract within cooling off period but EE still chasing me for money.

[Betsytheo58]

I cancelled EE within cooling off period. 

1. I returned kit and have proof of postage - chasing me to return.

2. Chasing me for payment of broadband. 

I have tried to speak to customer services but everything I tried led me to a dead end. I am very glad I cancelled!!!

Help!! How can I solve this?!

[Leanne_T]

Morning @Dadio 

Thanks for coming to the community 🙂

I would suggest giving us a call and the team can check the message for you and help you with the cancellation. 

Let me know how you get on. 

Leanne. 

[Dadio]

Morning Leanne,

I just did and got straight through to someone and they confirmed that as I am in my 14 days cooling off period, there are no termination fees. The fee is system generated because the switch date is 23/10/24, but my final billing will only be for services used to that date.

[Leanne_T]

Thanks for coming back and letting me know @Dadio 

If you need any further help, please come back to the community anytime 🙂

Leanne.