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Cancellation- out of contract

Ali7860
Visitor

Hi

 

How do I cancelled my subscription for broadband and telephone whilst being abroad outside the Eu?

Case ref- 006461574

 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Ali7860 :

  1. If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.
  2. You may write to them giving your notice of cancellation at:

    EE Customer Services
    6 Camberwell Way
    Sunderland
    Tyne and Wear
    SR3 3XN
    United Kingdom

    Include your name, address, EE account number and/or EE landline number.

    Your 14-days notice will be taken from when they receive your letter.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@Ali7860 :

  1. If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.
  2. You may write to them giving your notice of cancellation at:

    EE Customer Services
    6 Camberwell Way
    Sunderland
    Tyne and Wear
    SR3 3XN
    United Kingdom

    Include your name, address, EE account number and/or EE landline number.

    Your 14-days notice will be taken from when they receive your letter.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP