Cancel ee before 14 day cool off period

[Mon25l16]

How do you cancel ee before the 14 day cool off period, on phone for 40mins got through to customer service only to be told they can't hear me on phone then hung up so on phone again waiting nearly 40mins again 

I want to cancel this new ee is shocking never had any issues with BT 

If anyone has any suggestions it would be appreciated 

Thanks 

[XRaySpeX · Accepted solution]

How to return my broadband?

For order references containing only numbers.

Request a return by post

If you're a broadband customer, print out and fill in this cancellation form. 

Post the form back to:

EE Broadband Customer Care

PO Box 486

Rotherham

S63 5ZX

Request a return over the phone

Have your product details to hand when you call.

Broadband returns call us on 0844 873 8586 or 0800 079 8586

See our help guide for more information about leaving EE.

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[JimM11]

@Mon25l16 Since you are also having issue you could try this.

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

[GamrieliMymonee]

Would anyone know, when the 14 day cool off clock starts ticking for EE FTTP Broadband ? I ask this as, I got my equipment but my service is still not active.

- OpenReach Engineer came and did internal house work.

-OpenReach Dig team has completed pulling of cables from the road.

- I am still awaiting an engineering to splice the cable outside of the house and finish up the connection.

[JimM11]

@Mon25l16 How and where you ordered effects what can/cannot happen and what your entitled to do? Did you not receive terms and conditions etc?

Cooling off period normally starts after the Activation off the product and for the 14 day's

What date where you given for your final part to the install, sometimes problems arise, and have to be dealt with.