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Cancel broadband/phone line

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sarahlea70
Visitor

‎19-06-2023 04:22 PM

How do I cancel my broadband and phone line.  My dad is very ill in hospital I haven't got time to spend hours on the phone trying to talk to someone! 

Our broadband is awful keeps dropping out and buffering. And way to expensive for such a poor service. Shame as it's been great untill couple of months ago 

11 REPLIES 11
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XRaySpeX
EE Community Star
EE Community Star
In response to Oleksandr2

‎23-10-2023 04:33 PM

@Oleksandr2 : Then do so as the Solution suggests.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to Oleksandr2

‎23-10-2023 04:40 PM

Hi @Oleksandr2 

Please contact our broadband care team to let them know you would like to cancel the broadband account. 

Leanne.

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