Can’t merge Mobile / Broadband account

[Ant3001]

Having been with EE mobile for some time I signed up to EE broadband (moving from BT) in Nov 2023 however despite several calls over several months I still don’t have access to any of my broadband account settings, billing etc etc either through the app or online (despite receiving several text messages and emails informing my broadband bill is ready)

I was assured several months ago that EE are aware of the issue moving BT customers to ‘new EE’ and it would be resolved but I’m still waiting and am not sure I can face calling again and being passed from pillar to post to try and explain the issue to several advisors. 

Is there anybody in this forum that can actually help?

[Ant3001]

@Perks46 This is EXACTLY the issue I’m having. I was assured by an agent that they had a solution but we’re working through a long list of people which were being affected by this issue but I’m starting to think this was just a false promise as you are also a long effected customer.

It’s ridiculous that there isn’t a resolution to this 9 MONTHS  down the line! I’m sick and tired of spending hours on the phone explaining the issue just do I can get a copy of my broadband bill sent to my email to put through my business accounts! (Let alone the fact that we don’t have access to any of the ‘features’ and ‘benefits’ of being a EE broadband customer.

[mb471]

I have same problem and went to local ee shop and actually saw on their screen that it has been done, guy tried many things but to no avail. They say its been done. This is not good enough I've been trying since April. There must be a flaw in their system as so many are having same problem. I need to see my bill and never had this problem with BT it was emailed monthly. 

Going to raise a complaint if this is not resolved soon.