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Can't make or receive calls on either landline or mobile (both BT/EE)

DEnright1
Investigator
Investigator

‎26-02-2024 12:54 PM

Since Friday - no calls in or out though wifi still works. Tech say they can't help because they can't verify the account by pin (because I can't get texts either - though imessage works on my iPhone 5s). Any suggestions?

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎26-02-2024 01:59 PM

@DEnright1  have you tried restarting the device ? iMessage uses data be that via Wi-Fi or cellular 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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DEnright1
Investigator
Investigator
In response to Chris_B

‎26-02-2024 03:40 PM

Yes tried twice, no luck. Call failed with wifi.

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DEnright1
Investigator
Investigator

‎26-02-2024 03:41 PM

To be clear, imessage works fine. But I can't make or receive calls, and I can't get text messages from EE (or anyone else). WhatsApp is fine.

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XRaySpeX
EE Community Star
EE Community Star
In response to DEnright1

‎26-02-2024 03:45 PM

You can't make or receive calls on what device?

Are you using WhatsApp over WiFi?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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