Can't download EE Broaband Bill

[Snellie]

How absolutley useless are EE for a so called "tech" company. We have been forced to move from BT to EE for our telephone and broadband. Unfortunately we have had nothing but issues with them since we moved over.  Never received any emails from them initially so didn't have a clue what was going on. Checked on website and app after installation and no Broadband information was there. Called EE and a very nice man assured us we would receive our bill within the next few days. That came and went and still nothing, called again only to be told that they had the incorrect email for us, had it as .co.uk instead of .com! Anyway once this was rectified we started receiving emails from EE. Got the email informing us that Bill was ready to view (by this time the bill had actually been paid). Logged in on website version, nothing happens just get endless blue/green dots going round and round....bill never loads. Tried App version on phone and ipad, yay the bill is there, but no matter what we do it will not download so we can print in out.  Can't say how disappointing EE are with there tech. Have seen numerous posts about how rubbish their website and app are, but they don't seem to care, how hard can it be to get basic things right?

[Snellie]

Hi ccapell

I have tried downloading the my EE bill on the computer (EE website) and it just won't load for me at all.  So the only solution I have found to download the bill as a PDF is to access it via the EE app on my phone. This is the solution I have used:

1. Open App

2. Select View Bill

3. Select Download your bill as PDF

4. Bill will then appear on screen. Select "Download" icon at top of screen. PDF file can then be sent direct to printer.

5. Alternatively send PDF as an attachment to Email or Messenger etc. Then can be opened on desktop computer and printed that way.

Hope that helps