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Can't accessing my first bill since August when I first joined EE.

hv31
Explorer

‎12-11-2025 05:10 AM

Since I joined EE Broadband and Home landline in August,  I have great difficulty accessing my bills. Contacted customer service several times.  Really bad. One asked me to change my email address. Another asked me to download the app about 3 times. Change password. Eventually I travelled to London 291 Oxford street. Passed around 4 staff who then put me on their landline to speak to 2 separate advisors. 7 different staff and repeating 7 times.  I have downloaded the EE app on my mobile as well as tablet. Can't even find my bill. Only advertisements to upgrades or buy new phones. I then was told if I want my bill , it will be sent tomy home address and charge me £3. Is this a new scam. I was so stressed and was in tears all of Monday evening. 48 hours later, I am still can't access my details or bill. Spent a total of 6 hours.

1 REPLY 1
Michael_D
EE Community Support Team

‎12-11-2025 08:22 AM

Hi @hv31 

Welcome to the community.

I know how important it is to have access to view your bills, and I'm sorry it is taking so long for you to get access.

When you try to access the account through the app or by logging in on the website and scroll to the bottom of the screen, there should be an option to link the account.

What happens when you try to do this?

Michael