Can't download Apps on TV, Phone + Tablet

[HelenLuLu]

A previous problem has returned. I really don't know why. I can open emails, watch normal TV but any apps like netflix or ITVX will not open. It went on for months and suddenly started working for a few weeks and now stopped again. Any ideas what's wrong? 

[XRaySpeX]

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[HelenLuLu]

The BB package is the essential full fibre 150 and speed is 100Mbps.

no extender. 

Do you want me model number for the router. I'm  on my third router. 

[JimM11]

@HelenLuLu Yes @XRaySpeX asked you for it,, and only the third one you have a few to go yet!

[HelenLuLu]

I was away yesterday so sorry for my late reply. Please don't say that! Three is enough. F5394-CP EE

[XRaySpeX]

You mean the Smart Hub Plus (SH31B)? 

[HelenLuLu]

Yes

[XRaySpeX]

So what happens when you try to d/load apps? What's the error msg?

[HelenLuLu]

All different. ITVX just doesn't open. Netflix states an error code.  Argos app states network failure, Tesco app says no internet connection 

[Leanne_T · Accepted solution]

Hi there @HelenLuLu 

Thanks for coming to the community. 

If you get in touch with our broadband tech guides, they will get this looked into and see what is needed to get this resolved. 

Thanks 🙂

Leanne.