Can't connect to the Internet (WiFi ! symbol)

[Pritchywitch]

Our EE Smart Hub isn't connecting to the Internet and says to sign-in on my phone and laptop. When you do, it goes to this webpage.

 

[Mustrum]

@Pritchywitch   it sounds like your broadband line has gone down, why not give them a call, or follow the steps from the help page.

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[XRaySpeX]

What light is showing on the router?

What is the name of the EE BB plan are you on including its speed?