Can't connect to Hub Manager

[BradH11]

Hey, I have just set up my new EE broadband but to make use of my full set up I need to log in, 192.168.1.254 opens the page with the EE logo and a “spinning wheel” and nothing happens, the page won’t actually open to let me log into admin settings

[BradH11]

It did on the last router I had, I put the Netgear router on access point mode and turned the wifi connectivity off of the Sky router and never had an issue with a double NAT after that. 

[XRaySpeX]

@BradH11 : Ah, using the Netgear just as an AP will not result in double NAT.

[BradH11]

Just out of curiosity, and because I never actually did it as a test because since it worked I didn’t need to change it again; with the previous setup, was it actually necessary to turn the WiFi connectivity off on the Sky router when in AP mode to fix that issue or would AP mode alone been sufficient enough? (Obviously if you don’t know that is fine) 

[XRaySpeX]

Using AP mode is sufficient to avoid double NATs cuz the only NAT around is that of the main router.

[Philhing]

Did you get an answer? I have the same issue

[stevef_1987]

I have the same issue, I've  tried HTTP & HTTPS , then says there's an exception ,which I clear and it still won't connect. Never had this issue with  BT Smart Hub and the apps useless for  speed  checks ,stalls on screen load.   

Not sure where to go next, last resort is to try using  mac mini instead of windows laptop

[Peter_W]

Thanks for taking the time to flag this too, @stevef_1987.

Can I please just check which device and browser you're trying to access this from?

Also have you given this a try from elsewhere to see if the same issue occurs?

Peter

[stevef_1987]

 I have  now successfully  managed to log in to the hub manager , after restarting the hub a couple of times ( previous reboots  had not worked) . Logins were completed from a windows laptop using Microsoft Edge & Firefox as well  a 2012 Mac Mini using firefox & safari. 

Stevef_1987