cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't connect smart speakers to Smart Hub Plus

Scottchestnut
Visitor

Having real issues connecting a Google Nest Mini and a Sonos Play 1 to the Hub. I can set up a Chromecast Ultra fine, which makes it all the more perplexing. I've tried at the usual stuff people recommend and even switched to WiFi 6 compatibility and WiFi 5 mode, turned of smart channel switching etc. nothing works.....

 

Is this a common issue and how do I fix it?

12 REPLIES 12

Thanks again. Interestingly I have logged into the Smart Hub and see  16 devices connecting; 6 to 2.4Ghz  and 10 devices to 5Ghz. The Sonos Arc is there and on the 2.4Ghz list. The issue is the Arc will not register on the Sonos App. So does that add any more info that changes your suggestions Mustrum? Much appreciated.

@Sea_Angler   maybe!

As it happens I just used my Sonas app for the first time since using a different router. The app could not see my device until I used the discovery feature on the app - then all was well again.

Another thought, is the Arc able to connect via an ethernet cable? Might be worth a try, even if temporarily.

If it helps, rather than using WiFi, I have used a small ethernet switch hidden in the TV cabinet, and connected the TV/Sat Box, Sonos and so on that way. Depending on the location of your router only one cable or even powerline devices can offer enough speed for all your entertainment devices to work.

Thanks for the suggestions Mustrum