Can't connect smart speakers to Smart Hub Plus

[Scottchestnut]

Having real issues connecting a Google Nest Mini and a Sonos Play 1 to the Hub. I can set up a Chromecast Ultra fine, which makes it all the more perplexing. I've tried at the usual stuff people recommend and even switched to WiFi 6 compatibility and WiFi 5 mode, turned of smart channel switching etc. nothing works.....

Is this a common issue and how do I fix it?

[Sea_Angler]

Thanks again. Interestingly I have logged into the Smart Hub and see  16 devices connecting; 6 to 2.4Ghz  and 10 devices to 5Ghz. The Sonos Arc is there and on the 2.4Ghz list. The issue is the Arc will not register on the Sonos App. So does that add any more info that changes your suggestions Mustrum? Much appreciated.

[Mustrum]

@Sea_Angler   maybe!

As it happens I just used my Sonas app for the first time since using a different router. The app could not see my device until I used the discovery feature on the app - then all was well again.

Another thought, is the Arc able to connect via an ethernet cable? Might be worth a try, even if temporarily.

If it helps, rather than using WiFi, I have used a small ethernet switch hidden in the TV cabinet, and connected the TV/Sat Box, Sonos and so on that way. Depending on the location of your router only one cable or even powerline devices can offer enough speed for all your entertainment devices to work.

[Sea_Angler]

Thanks for the suggestions Mustrum

[Xandinho2000]

Did you ever get this resolved? I just got ee /BT broadband and my Google nests won't connect up.

[JimM11]

@Xandinho2000 Old post now, direct your question to who would be best to reply. Or just try the Comp Network connection on your Pro/Plus Hub whichever one you have.

Connect your devices using Compatible WiFi | Broadband Help | EE

[Xandinho2000]

I have just had a new ee / bt internet installed. Couple of my Google Nest Minis wont connect to it now.   I have 3 in total, one is fine, the other 2 will not connect....

[XRaySpeX]

@Xandinho2000 : Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz devices to that.