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Can I upgrade my Fibre broadband mid-contract?

luxwolfe
Visitor

I'm looking to switch to EE's broadband from another provider. I'm not sure which speed I need, so I was considering starting the 2-year contract with Full Fibre Max 100 and then if the speed isn't good enough, potentially switching to Full Fibre Max 500 afterwards (mid-contract).

I have two questions:

1) Am I able to do this without incurring cancellation fees (or any other fees)?

2) I'm an existing EE monthly mobile customer so I will get the discounted rate when I begin the contract for Full Fibre Max 100. Will I still receive the discounted rate for Full Fibre Max 500 if I switch?

Thanks in advance.

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@luxwolfe   Have a look at this,   Below.         I’ve got Fibre Plus broadband is it’s perfect for my/our needs.   We are constantly streaming TV programs while there are 1 or two devices connected to the internet at anyone time.    My daughter has just moved out so it’s even better now.   We never had any issues in the last 12 months and before this I had Fibre Broadband and we did exactly the same then as we do now and didn’t have any problems with that slower speed also.     Just remember faster speeds sound better and it’s a selling point because we all like the sound of faster is better.    

  • Standard broadband – EE’s ADSL service with average speeds of 10Mbps. Suited for people who live alone or households with two occupants
  • Fibre broadband – Entry-level fibre optic broadband with average speeds of 36Mbps. Good for small family homes
  • Fibre Plus broadband – A little more expensive, but gets you average speeds of 67Mbps. Choose this if you’re in a large family home or shared student accommodation
  • Fibre Max 100 broadband – Not cheap. But with average speeds of 145Mbps, you’re getting a really excellent service. Suits gamers who want a superior online gaming experience, as well as movie buffs who stream in 4K
  • Fibre Max 300 broadband – EE’s ultrafast service with an average speed of 300Mbps. A top-of-the-range product for the busiest homes, with lots of internet-enabled gadgets and streaming devices and games consoles in multiple rooms
  • Full Fibre broadband – Using ‘Fibre to the premises’ technology, EE delivers lightning-fast, gigabit-ready speeds straight to your home. With the ability to connect up to 100 devices at the same time, it’s seriously powerful. It’s quite rare right now, though

Yes you’ll be able to increase your speeds if needs be. ( I doubt you will ) you’ll just pay more for it.  And yes you’ll still get the reduced in cost.    You’ll also receive 20Gb of data for a contract sim on your EE account.    I get this so I can actually get a cheaper phone tariff with less data because of this.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.