Cable endpoint

Redoctober · ‎02-03-2026

I have moved in to my new home and I have told you that the fibre end point is missing, but I was told that I need to wait until the activation date to book an engineer to install the box. Why can’t I get that sorted out before the activation date?

XRaySpeX · ‎02-03-2026

@Redoctober : The ONT modem, the endpoint of the ISP's Full Fibre supply, will be installed by an eng. on the installation date. You can't do anything with it in the meantime.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Redoctober · ‎02-03-2026

XRaySpeX · ‎02-03-2026

@Redoctober : The ONT modem, the endpoint of the ISP's Full Fibre supply, will be installed by an eng. on the installation date. You can't do anything with it in the meantime.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎02-03-2026

@Redoctober If the Fibre already exists at the new home and previous occupants have taken the ONT, the power PSU or even Both with them and just left the Fibre cable there it does happen, then until the activation day for your system EE cannot pre-order a replacement to be done. You just have to wait until the day after the activation then call EE up.