CHOP3-800 error

[Brian160]

Various users have been getting the CHOP3-800 error. This seems to have been going on for over 18 months and still it's happening, now to me with a brand new hub. It looks like the hub's web server is the problem. Is EE ever going to fix it? Do EE monitor this forum? Should I cancel my shiny new contract and go somewhere else?

[Brian160]

After a lot of help from technical support it looks as though a Devolo Powerline adaptor somehow manages to do something bad to the router. It seems to be a mesh network setting in the Devolo kit - I turned it off and have had no problems for nearly a week now. I think EE understands that this is a software isssue with the hub and they are investigating. A reputable powerline adaptor really shouldn't be able to upset the hub!

[flashgordy]

I just got rid of the EE router (paying less a month) and bought myself a set of Deco BE5000s.

Have had no issues since. Line speed is still excellent and they provide much better WiFi (and usability than the EE router).

[Ewan15]

@Brian160 I got this error for the first time yesterday after my new Pro router updated to a version higher than the previously connected Pro router.

I believe the CHOP3-800 error is caused by the Hub Manager page referencing something that no longer exists in the router firmware and is specific to BT/EE

I cleared my Edge cache & History and rebooted, then tried again and it loaded up without issue.