CHOP3-800 error

[Brian160]

Various users have been getting the CHOP3-800 error. This seems to have been going on for over 18 months and still it's happening, now to me with a brand new hub. It looks like the hub's web server is the problem. Is EE ever going to fix it? Do EE monitor this forum? Should I cancel my shiny new contract and go somewhere else?

[XRaySpeX]

I've a pretty good idea that it won't fix the issue. They rarely do. They use it as an easy random hunch when all else fails.

[Brian160]

Haha! You're probably right. Apparently the Smarthub Pro is considerably better.

It's strange that, given there must be thousands of SH+ out in the wild, that there is so little noise in this forum about the CHOP3 problem. I'm beginning to think it's only a small percentage of the devices that are causing problems.

[JimM11]

@Brian160 If you do not look at the hub then you will not see it, many user's are plug and play with never a problem!

[XRaySpeX]

& even if you do look at the hub, as is your right, you will rarely see it. It's no game-changer. Much ado about nothing!

[Ali_A]

Thanks @Brian160 

I'll send you private message for some more information. Please check your inbox and get back to me when you can.

Thanks

Ali

[martin_chapple]

Hi 

@Ali_A 

we  get a  intermittent fault of the error CHOP3-800 error on Smart hub pro web interface and the App don,t show the router or the wifi Discs when it happens  the  only way to clear is a restart the router r2.64.7-R-1303938-PROD-1  

do you know when there be update to clear this fault  

Thanks 

[Brian160]

@martin_chapple So it's affecting the Pro as well as the Plus. I have been having this problem for a while and the phone handlers (I hesitate to call them 'guides') have given up on me twice and sent out engineers twice. The engineers didn't fix it either. But three days ago the problem just disappeared. The router stayed working and the web manager didn't fall over either. It just fixed itself! The software hasn't changed, but the change in router behaviour looks suspiciously like outside intervention. It's now been up continuously for 28 hours whereas previously it was doing spontaneous reboots twice a day. So I'm holding my breath.

But I still don't have IPv6.

[flashgordy]

I'm still having this error on Smart Hub pro. I've factory reset twice in 6 months which allows me access to the hub manager, but within a couple of days I'm blocked out again. 

Refreshing the browser doesn't help - I wasted 90 minutes one day. 

Restarting the hub doesn't work. 

EE support said there were "no known issues" and then didn't call me back when they said they would.

[bobpullen]

@flashgordy - have you had the latest firmware pushed to you yet? (version number starts with a '3'). I'm wondering if it might help your case. You can find the firmware version in the Hub Manager at http://192.168.1.254 under Advanced > Technical Info.