02-01-2026 12:15 AM
So we currently have a Smart Hub Plus which is fine to be fair but as we've got a few WiFi 7 compatible devices in the household now I've decided that I'm going to buy a Smart Hub Pro on the grey market as such.
I fully understand EE won't give me any product support with the router were I to need any because I've not got it from them, so my question is about firmware updates.
I'm no expert on such things but I'm guessing our current Smart Hub Plus receives different firmware updates to what the Smart Hub Pro does.
So is anyone able to tell me if the network/servers will pick up our router has changed and so the updates that come through after that will be for the Pro rather than the Plus once I've hooked it up?
Solved! See the answer below or view the solution in context.
06-01-2026 12:25 AM
This gaff is about 11 years old now and we moved in late March 2017. The fella we bought it off clearly must have give the Open Reach engineer a drink.
The copper line had been professionally rerouted from the front and tacked, very discretely, all the way along the front of the house and then along the side to the kitchen.
As you can see, the now fully redundant unconnected BT Open Reach phone + ethernet socket is still there now. I suppose I probably should rip it out...
......I know the Open Reach matey who installed the fibre point-blank refused to remove it when the missus asked him if he would.
06-01-2026 07:13 AM
@Chasloyal Copper line removal is for another time good to keep it incase there is a Fibre connection oops or a transfer connection issue at installation time!
07-07-2026 04:30 PM
@Chasloyal few months on, how is your router ? is it still working or got bricked by EE? I am also thinking of buying off grey market as official upgrade for a pro costs £££s.
07-07-2026 05:11 PM - edited 07-07-2026 06:00 PM
All good with it mate 👍🏻 been running like a dream for the last six months or so since my original post
We've even recontracted for another two years in the meantime and stuck with this Smart Hub Pro rather than the Smart Hub 7 Plus they sent us.
Just for reference we done it in the wife's name as it was a much better deal for her as a new customer than it was for me to renew as a current customer. That really grinds my gears but that's a moan for another thread on another day.