Busiest home wifi

[Steward75]

Hi I have had this since release and I want to upgrade the router as I got the smart hub wifi6 version the rectangular shape one , I have no seen with this package you get now the new wifi 7 router so I thought hay im gonna see if I can get this seeing  as now I'm pay £72,99 for this service and I have been having some issues with the router , so get on a call the person then tells me I can get this but there going to renew my contract I was like hell no I just want the router I told them I'm having g some issues with the other one I have  the person says ok ill put you through to tech they will help you get the router if it shows your having problems , I thought great so get transferred the guy was really helpful I told him the issue and how much this house is in need of good connection as my wife works from home and all the kids are on devices like xbox and ps me included lol. So he gose though some stuff and totally agrees with me saying I should have the new hub so he gose off yo talk to sales only for them to tell him that this 1.6gb dose not have this option to have the wifi 7 router ,,,???? He was like "what in the world this has made me so angry " I was like me to as on there website it STATES BUSIEST HOME WIFI WITH THE SMART HUB PRO WITH WIFI 7  so what gives EE you lied to me before as when I signed up for this 1.6 gb it clearly said ill get 12 months of GAME PASS  which I was then told oh sorry it do t come with that this is hybrid broadband and they do t offer that deal I WOULD NOT OF GOT IT IF I KNEW THAT  so yet again I feel let down you put my package up to 72.99 from 69.99 ok how about I say no sorry you can't do that as I'm a hybrid human and I don't accept thst you put my bill up , well it won't happen WILL IT so if there is an EE manager out there can you get in contact with me please I'm sure you have my email or phone number to this tread as I had to login with it and can yiu stop liei g to people or train your staff somemore the ones selling g this stuff and give me what's been  sold to me as 72.99 a month for broadband is bloody steep dontbyou think , oh and before you try justify it no its not a good deal as you can't e em give a good upload speed like other providers I seen one 1000 up 1000 down and they use open reach lines so come on EE do what's right please

[Northerner]

Hi @Steward75 

What package are you on currently.

From the devices you mention they won't use a WiFi 7 signal. The router you have would seem to be the most compatible. 

Alternatively just buy a WiFi 7 router which will be more adaptable to your needs, will last longer if you are wanting this service.

Thanks 

[XRaySpeX]

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS with your request. We can't grant it..

[JimM11]

@Steward75 When you signed up for your package, the EE Smarthub Pro wi-fi 7 was not even an option, so the Plus you got was it, some have now been upgraded to the latest, and others have not, there is no fixed rhyme or reason, so if you want to do it you will have to pursue it with EE and the best off luck.

[Timbo45]

@Steward75

Just a comment about upload speeds.It seems that it's OpenReach that restrict the upload speeds.

My daughter has Vodafone on a City Fibre network and gets 930 down & up but I'm on OpenReach and Vodafone would only give me 910 down & 105 up and charge me more😞

[bobpullen]

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@Steward75 wrote:

... give a good upload speed like other providers I seen one 1000 up 1000 down and they use open reach lines so come on EE do what's right please

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@Timbo45 is right. The maximum upload you're likely to see on a consumer Opernreach line is from a 1800/120 FTTP line (so ~115mbps upload).

Openreach do have a 1000 symmetrical product however, you'd be paying through the nose for it even if you were to find a provider actually willing to sell it to you.

[JimM11]

@Timbo45 Until OR implement there XGS-PON then speed will be the limiting factor at there end. GPON just will not cut it!