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Broadband

Jenny148
Visitor

‎09-04-2024 09:52 AM

Hi, my hub has been flashing purple since yesterday. I have tried different leads and reset it however it still flashes purple. What can be the cause?

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2 REPLIES 2
Mustrum
Ace Contributor
Ace Contributor

‎09-04-2024 10:05 AM

@Jenny148   without further information hard to say what the problem is.

But have you reported a fault?

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

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XRaySpeX
Grand Master
Grand Master

‎09-04-2024 11:37 AM

Probably the BB has gone down. What EE BB plan do you have? Is it Full Fibre? If so, what do the lights on the ONT show?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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