Broadband

[Lisburngirl]

I have had no Internet connection for over 24 hours and router is flashing green. Can't seem to find how to report a fault any suggestions?)

[Katie_B]

Hello @Lisburngirl. 

Welcome to the community. 

Have you tried switching the router off and on?

Katie

[Lisburngirl]

Yes have turned off overnight and still flashing green

[Mustrum]

@Lisburngirl   there are lots of steps in the following Help page:

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband... 

Also options here to report a fault https://ee.co.uk/contact-ee/technical-support/broadband-landline 

Or just ring 0800 079 8586 option 3.

[Lisburngirl]

EE have told me there is a fault in my area and will not be fixed until approximately 17 April which is not very good service as I work from home and need connection. 

[Christopher_G]

I'm sorry to hear that, @Lisburngirl.

Our engineers will be working to get it fixed as soon as possible. Thank you for your patience so far.

Chris