13-04-2023 04:42 AM
I have had no Internet connection for over 24 hours and router is flashing green. Can't seem to find how to report a fault any suggestions?)
13-04-2023 04:40 AM
13-04-2023 08:50 AM
Hello @Lisburngirl.
Welcome to the community.
Have you tried switching the router off and on?
Katie
13-04-2023 09:04 AM
Yes have turned off overnight and still flashing green
13-04-2023 05:25 PM
@Lisburngirl there are lots of steps in the following Help page:
https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband...
Also options here to report a fault https://ee.co.uk/contact-ee/technical-support/broadband-landline
Or just ring 0800 079 8586 option 3.
14-04-2023 02:52 AM
EE have told me there is a fault in my area and will not be fixed until approximately 17 April which is not very good service as I work from home and need connection.
14-04-2023 07:57 AM
I'm sorry to hear that, @Lisburngirl.
Our engineers will be working to get it fixed as soon as possible. Thank you for your patience so far.
Chris
