Broadband Switch from BT

Chowe123 · ‎12-04-2023

Hi,

I am switching from BT to EE Broadband which I am told is a very easy process as BT own EE.

I had a phone call earlier with Simon Sutton who answered when I called BT and then said that they could manage the switchover easily.

He emailed me the details of new cost which is cheaper than the BT current rate I am being charged.

Do EE usually email information about prices out to customers from individual work email?

Just want to check I am not being scammed.

Thanks in advance

XRaySpeX · ‎12-04-2023

The BT Retail you are with as an ISP doesn't actually own EE but they are both subsidiaries of the BT Group. As such they are separate ISPs & the normal OFCOM migration process applies when you move from 1 to t'other.

EE will email you from its corporate email addy with details of your EE BB package when it gets your application.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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