Broadband

[Michaeljoe_55]

Hello I’ve jointed the EE broadband last February and now having problems with broadband saying no connection and not connecting to the internet so can u please help me I’m getting frustrated 

[Mustrum]

@Michaeljoe_55   what issues are you having?

What broadband package do you have?

Which router, and do you see any changes to the lights.

Have you tried the steps on the help pages:

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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Saturday and Sunday, 8am to 8pm

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0330 123 1105

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