Broadband switch

Ashley891
Investigator
Investigator

‎02-04-2025 03:16 PM

How long will it take to complete switch over after install got my old supplier (virgin) to send me final bill. Do I need to contact old supplier?

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4 REPLIES 4
Peter_W
EE Community Support Team

‎02-04-2025 05:44 PM

Hey @Ashley891.

Welcome to the EE Community 😊

With Ofcom's One touch switch process, when you change to a new provider we would typically contact your old supplier with details of a switch date and when to stop billing. 

Did you get any confirmation from Virgin that the request had been received, along with details of any early termination fees?
Peter

XRaySpeX
EE Community Star
EE Community Star

‎02-04-2025 05:52 PM

If your EE BB has been installed it should be live by midnight at latest & VM should be cancelling your contract with them.

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Ashley891
Investigator
Investigator
In response to Peter_W

‎02-04-2025 07:01 PM

Hi,

 

I have had confirmation but that date was 12th march but the install only happened today. 

cheers

ash 

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Rach_H
EE Community Support Team
In response to Ashley891

‎03-04-2025 09:30 AM

Your previous service should be cancelled now your line with us has been installed.

Have you heard anything from them @Ashley891?

Rach

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