Broadband speed lower with FTTC than with copper

[JonT69]

In 2017 I was enjoying speeds of 35mb with BT.

This dropped to 24mb in 2021 and I was told it was the best speed we could have which meant dolby atmos, dolby vision and UHD were all disabled making my thousands of pounds of AV kit surplus to requirements.

Since then FTTC has been enabled but no speed improvements and moved to EE from BT last week. Hey presto broadband speeds jumped to 35mbps and all the AV stuff was firing on all cylinders and streaming perfectly. A week later I am getting 23mbPS download and 2mbs upload. Feels like I have arrived back in the year 2000.

I'm being offered speeds of 37 mb plus and FTTC by BT Openreach but whilst some of their systems say we are good for FTTC others say we are not. I believe it's some sort of Openreach issue but EE refuse to involve them or an engineer. You can see the different systems saying different things below.

Speed is so bad today my boss has said I can no longer work from home from next week if the issue isn't sorted.

Can anyone help please?Promised speedsOpenreach confirmation

[JonT69]

Thanks Xray .. my bad.

At work so will get you the router stats when I am home later on today.

Engineer confirmed home set up and wireless are working perfectly. His wired tests on speed were the same as mine so we can discount a home wifi issue being the cause.

[JimM11]

@JonT69 ? it is an OR master socket that you are plugged into, and that you are using the standard RJ11 cable that was supplied, not a long cable to get the router elsewhere, and that you also DO NOT have any OR/BT extension socket's dotted about your home even though you have NO Landline currently. Post up a picture of you Master socket connection when you are back later.

[JonT69]

The EE router cable is 1 m long and goes straight into the BT Openreach box using the standard cable. Both were replaced today by the engineer. He confirmed we aren't losing anything n the property.

Here are the router stats requested by Xray.....

[JonT69]

Goes

[JonT69]

Goes straight into the back of the EE router.

We have no telephone sockets or circuits live in the house or connected.

[XRaySpeX]

Thanks. Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Reboot the router & plug it into the test socket using a DSL dangly micro-filter. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

An aside: Do you possess any other suitable for FTTC routers? The EE SH+ is awful for reporting proper FTTC stats.