Broadband signal paisley Scotland

[Ja1966]

My broadband service keeps cutting off and then back on for about 5 to 10 minutes. It’s really annoying especially when watching a movie or a documentary about David Attenborough for my kids. It’s now got to the stage where I am thinking of joining another broadband provider such as shell broadband or Vodafone broadband etc. I have read everything you are supposed to do to test the line reset the router unplug the router etc etc etc 

[Leanne_T]

Hi @Ja1966

Thanks for coming back to the community. 

Please call us on 0800 079 8586 and the team will get your broadband looked into for you and see what could be causing this to happen. 

Leanne.

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.