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YOUR EE HOME BROADBAND

Katarzyna13
Investigator
Investigator

‎14-09-2022 11:13 AM - last edited on ‎14-09-2022 11:29 AM by EE Community Moderator

Welcome

writes about the termination of the contract

I do not agree with the amount charged because no one told me that taking the second internet connection will be canceled the contract with BT

now I have huge problems because BT has terminated the contract as well

If the termination of the contract is not canceled, I will file a complaint about it. Bad information regarding the conclusion of the contract, knowing that I have a contract with BT, I insisted on EE

it doesn't

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎14-09-2022 11:24 AM

@Katarzyna13 : Did you order BB from EE on the same landline no. as you had with BT or did you request an entirely new line? Migrating on the same landline no. would have to cancel the previous ISP as you can't have 2 BBs on the same line.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Katarzyna13
Investigator
Investigator

‎14-09-2022 11:36 AM

I wanted a completely different BT line was supposed to be for my son for computer games and EE was supposed to be on TV Smart

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XRaySpeX
Grand Master
Grand Master
In response to Katarzyna13

‎14-09-2022 11:40 AM

Well, it'll all depend on which landline no. you gave EE when you applied. How was EE supposed to know you wanted a separate line?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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