Broadband pricing

[John-201]

having taken out full fibre 150 for £29:99 as it was advertised i am being charged £34:99 a month , when i rang to query it they said to check my contract, after checking it  was broadband £34:99 less £5 discount which is £29:99 so why am i paying £34:99. Has any one else had this problem.

[JimM11]

@John-201 Are you a new customer? And are you actually paying the full price, or the discounted price?

[Northerner]

Hi @John-201 

You're paying £34.99 less £5.00 = £29.99 which is what you agreed. Not sure what you are asking.

Thanks 

[John-201]

I'm paying now £34:99Sent from my Galaxy

[John-201]

4 monthsSent from my Galaxy

[JimM11]

@John-201 The offer at £29.99 was for New Customer's, Existing customers pay the full price, but if you have a bill that says £34.99 with £5.00 discount = £29.99 then that is all that you will pay, direct debit, or whatever method you have agreed to.

If not paying the amount the link below and accounts and billing is were you need to go.

Contact Us | Help & Support | EE

[Mustrum]

@John-201   do you also have Digital Voice? I beleive that is £5 per month.

[John-201]

I had phone but that was disconnected 2 months agoSent from my Galaxy

[Linzi_H · Accepted solution]

Hi @John-201 

Following on from the advice above, I do think it's best you contact us directly so we can discuss your bills and payments in further detail.

Linzi 

[Barclayee1946]

Will do, ring tomorrow