Broadband outage LE12

[Derek_Hollis]

The second broadband outage in under twenty four hours in LE12. This is not good. Only recently switched to EE broadband too.

[Mustrum]

@Derek_Hollis   which broadband service and router do you  have?

Have you followed the steps in the Help pages to determine what the issues may be?

Contact us about your broadband and landline

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If you need help with your broadband, text HELP to 66033

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2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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[Derek_Hollis]

The problem was that BT needed to repair something about four miles away. They’ve now done it.

[Mustrum]

@Derek_Hollis   good to hear they fixed it, thanks for letting us know.