30-05-2023 01:16 PM
I have restarted the router several times, the light is green, and it says connected when I connect on my devices but after a few seconds, there is no internet connectivity. I have been on hold for the past 2 hours and noone is picking my calls on 150. The visual bot is also not helpful as I only have broadband with no landline number and this makes it hard to go through to the next stage.
30-05-2023 03:09 PM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB? How long has this been happening?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?