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Broadband not working

joannape30
Investigator
Investigator

Hey my internet was turned off yesterday(9am it was already off when I woke up) ive paid my bill straight away. I know I can wait upto 24h but Im assuming its over 24h already and I still dont have a broadband back. My bills showes its been paid and balance is cleared out as well but still no broadband...should I just wait longer cause it was over the weekend? Im not sure how does that work

5 REPLIES 5
Mystiqueen
Established Contributor
Established Contributor

Have you checked if there is any planned work in your area?

XRaySpeX
EE Community Star
EE Community Star

Yesterday was Sunday, so it doesn't count.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ok thanks!

I did and nothing planned in my area unfortunately 

@joannape30 , have you tried rebooting your router if it has not come back on, this can solve the issue, are any lights showing on the router, which ones?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.