05-06-2023 10:09 AM
Hi, my broadband and landline has not been working for a week now. I do not have enough reception or 4g on my mobile where i live to call EE. Apparently there is a fault but I haven't received any more updates. Is there any other way I can contact EE? Eg email, messaging etc, I have tried Facebook messenger but was told they couldn't help. I hope I am not going to be charged the full monthly charge for my broadband?
05-06-2023 11:00 AM
@AngieT1 : Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
05-06-2023 11:03 AM
@AngieT1 : Text HELP followed by your landline number to 60071 from another phone.
05-06-2023 11:12 AM
05-06-2023 11:18 AM - edited 05-06-2023 11:18 AM
You should still be able to login to the router even when BB is not working.
What about your correct no. when you dial 1470 17070?
05-06-2023 12:23 PM
@AngieT1 , you will be compensated for the time you are without broadband, but you will need to discuss this with customer service, this happened here where I live years ago, and we were without broadband for around three weeks before we were re-connected, it affected businesses as well.