Broadband issue

[Badhatharry]

Hi I’m currently keep getting and issue with my were I’m loseing my connection to the internet.the hub stays on a blue light but you cannot connect any device even by wi fi or Ethernet.

i did the basics unplugged hub and it works again only to do do the same thing 2 to 3 times a day.

So I’ve spoked to support two times now first time we swapped my hub for a new one but day later same issues.

came back from hoilday had full fibre installed so thought if issues with outside cables it would be fixed as new ones, but still getting issues.

rang support again they did some checks said line seams fine but I should give it a week after full fibre install for it to settle down.

Only fault I’ve managed get was a couple of times on the app coming back saying could be out of sync with Cabinet.

Will ring again in couple of days when I get chance but just wanted see if anyone else had same issue and maybe a fix.

[Badhatharry]

Yeah even EE care thought it was strange when it works it’s great,but like today woke up this morning and couldn’t connect unplugged then works fine,will give them a call when able and see what’s next

[Badhatharry]

Yep that’s was when told to give my new full fibre connection time to settle,will ring bk when get chance and see what’s next,it’s more annoying than anything especially if your watching something .

[JimM11]

@Badhatharry You are aware off the FW updates that have been causing havoc with EE systems and there Hubs at present?

[Badhatharry]

Yeah seen it after posted so maybe that’s the issue I’m getting as well, is it a issue with all models of routers as was looking at getting the smart hub 7 but don’t see point if it is?

[JimM11]

@Badhatharry Would not get any off them at the moment until later, only one that seems to be good is anything that is older ie starting with the BT Smarthub2 currently. That's not to say what your problem is but you have Aqua connection but zero data flow to the Internet and that can be EE/OR/ your own home Equipment. Let EE send you a third hub just incase.

Blue you mention but it's Aqua as far as EE is concerned with the Hub version.

EE Smart Hub 6 Plus lights | Broadband Help