My broadband hasn't been working since 2 pm yesterday. After two hours of waiting I texted EE and asked for Advisor. During video chat we have checked everything what was to check, router still was flashing with aqua light, so I've booked an engineer on today. An engineer had to come between 15.00 - 18.00 today, but he hasn't come. So I sent another text message to EE asking what's going on and I've got an answer, that I should book the engineer once again and to do this I need to call an advisor. So I called an advisor... and I heard, that an engineer hasn't come because I cancelled the appointment! I haven't. I haven't sent text messages about cancelling, nothing, zero, null. But I heard I have cancelled it that's why an engineer hasn't come and we've been left without Internet for whole week. So I've asked about additional data on my mobile for this weekend, to not be left completely with no Internet ( my mobile isn't enough) and I've heard that I will got 40GB for whole weekend to cover my family usage and that I will have it in a half an hour on my account, but of course I have nothing. I feel that i was gaslighted, sorry to write it that way - but what I should think about it? How can I be certain that an engineer will come on Monday and that I will not heard I've cancelled the meeting?
