Broadband flashing orange for about day now

Alan13631
Investigator
Investigator

‎06-10-2024 11:38 AM

 
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6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎06-10-2024 12:09 PM

Hi @Alan13631 

Have you checked the cables and restarted the box.

Thanks 



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XRaySpeX
EE Community Star
EE Community Star

‎06-10-2024 12:12 PM

Which EE BB plan are you on? What EE router do you have?

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Alan13631
Investigator
Investigator
In response to Northerner

‎06-10-2024 12:14 PM

Hi yes have checked all cables and switched off for while still same
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Alan13631
Investigator
Investigator
In response to XRaySpeX

‎06-10-2024 12:16 PM

Hi it's the original Plusnet router
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Mustrum
EE Community Star
EE Community Star
In response to Alan13631

‎06-10-2024 01:40 PM - edited ‎06-10-2024 01:41 PM

@Alan13631  have you checked the routers broadband name and password? Is it really a Plusnet one?

Or have you used Broadband check on this help page? https://ee.co.uk/help/broadband 

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Alan13631
Investigator
Investigator
In response to Mustrum

‎06-10-2024 01:44 PM

Hi yes checked those as well
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