I have tried reading through all the solutions on here and constantly contacting EE without any solutions - so I figured posting here might help!
In Nov/Dec 2022 my broadband starting having constantly issues a few weeks after it was activated (up until then it had worked perfectly) where the speed would suddenly drop, then the connection drops out entirely and the router (BrightBox 1) will reset itself. It then works again for maybe a few minutes before it starts all over again. Used the mobile HELP option multiple times a day to be told over and over again that there was nothing wrong with the line and that I could REFRESH if I wanted, which would sometimes fix it for a few hours or maybe a day. After weeks of this, using my phone as a hotspot instead of the wifi (in case it needed to settle down after being connected - it was suggested), I finally succeeded in getting a engineer round who immediately said there was a massive problem and fixed the connection, replacing the master socket and everything has worked fine since.
However, last week the whole problem has started again. I haven't touched the router, connected to any new devices, or changed anything but it is worse than it was in December - I literally cannot use my wifi, as the moment it is connected it immediately disconnects and resets itself. Once again - EE's diagnostics says that nothing is wrong. I've tried everything that I can find online and I am desperately hoping someone knows what's going on - please help!
