Broadband down. Anyone interested?

[RobertFarnes]

My EE broadband has been flakey for a week or two. Today it failed altogether. Of course no customer service is available.

thanks ee 

[Mustrum]

Hi @RobertFarnes  

How is your phone line? Which router and what lights are showing?

You could always report a fault by text, detail in the following Help page.

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?