20-10-2025 01:16 PM
Anyone suggest how we receive our emails now instead from BT as now with EE since changing over, Emails have stopped arriving?
Deeply regret switching from BT to EE with our Landline, Broadband and three mobile phones.Our contract terminated on the 10th of October and BT advised that this contract could not be renewed.The mobiles would be transferred to EE and benefit from a 10% discount, saving us money, despite actually costing Us £6.0 a month extra instead!We also had our Broadband and Landline also transferred to EE. `BIG MISTAKE ‘on our part sadly.After the switch we no longer were able to receive calls or dial out for 48 hours which was extremely worrying,as this is the number both the Residential care Home and the hospital, use to make contact particularly as I haveto go once a week for treatment and for 24 hours we had no mobiles or landline whatsoever.Since the change over we have lost Netflix despite entering the new EE Network name and Wi-Fi Password.Even tried the admin password but still no Netflix.We were assured by BT that this would all be a smooth transition without causing and problems and the only delay would be changing the EE Sim cards which would take 24 hours.That did not mention when we changed over to EE that we would stop receiving Emails, have no landline, TV or mobiles.Only interested in the sale and securing us a customer for the next two years. What we should have doneis changed completely from BT to SKY, Virgin or another service provider, offering this service.What we are certain of is will change our mobiles in December when they are due away from EE/BT that is a definite change.
20-10-2025 01:21 PM
@Luke2521 : You should have been able to retain your BT eMail a/c & continue to use it as before.
What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?
20-10-2025 02:31 PM
@Luke2521 All things BT e-mail as required you will possibly find here. You will have to change away from the BT mail app and use another connection method to see your e-mail account!
20-10-2025 02:37 PM
XRaySpeX
This switchover was all carried out by our daughter. Her full time job is Senior trainer, for an IT Company working a daily basis for the NHS, GOV, Universities,Councils and various major companies in the UK and abroad. Working on either new account installations or trouble shooting. Full understands multiple systems and in communication at the time on her mobile with EE Cardiff trying to resolve this issue. Would expect that as this is all part of daily problems encountered by her and complimented by EE for all that our daughter had already tried and knowledge should have been able to sort this if it wasn`t at BT`s end.
20-10-2025 03:32 PM
BT's email servers will still be working as normal. Nowt from an EE connection can possibly affect them. So, in your view, your daughter will be able to fix it w/out needing any advice from here.