I'm writing this today as I've been without broadband now for nearly 3 weeks. To date I have been sent a total of 3 routers and they all do the same thing... Nothing. I've also had 2 engineers out and there's nothing wrong internally or externally with the network. The second engineer told us that there is a problem with the routers that ee have right now. After our original router had an update at 4am - the connection was lost and no replacement can connect. The advisor also said that an internal email has gone around EE to say about this, but they keep sending out dodgy routers to fix the problem.. I'm at my wits end - we've had no Internet for nearly 3 weeks.. Anyone else have this problem?
