Broadband Renewal

Devils041054
Visitor

Tried looking for info on renewing my broadband account but site says “Something went wrong, it’s our fault”  “Call us.” Now it looks like something has been placed in a basket, which I cannot access due to the above message appearing. 
Don’t want to ring number in case it’s a scam, or if not a scam don’t like talking on the phone and getting bamboozeled with details that I cannot look at beforehand and check that they are correct during the call. 
How can I access this basket, etc, and cancel its contents so I don’t get charged for something I know nothing about

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Why should it be a scam if the phone no. came out of the EE BB site? If you don't trust it, call CS on the Freephone no. (Opt 3) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP